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A Trustpilot Alternative Built for Shopify Stores
Trustpilot built its business on public reviews. StoreScore builds yours on real customer satisfaction.
Trustpilot requires an annual upfront commitment. StoreScore starts at $5.99/month with no annual lock-in and a 30-day free trial.
StoreScore is a Shopify app that measures customer satisfaction automatically from every fulfilled order. Instead of asking customers to leave a public review, it generates a verified store rating based on your full customer base and routes any complaints to a private channel before they escalate publicly.
Install directly from the Shopify App Store
What Trustpilot actually costs
For any store fulfilling more than 100 orders a month, Trustpilot's practical starting point is from £289 per month per domain, billed upfront annually. That is over £3,400 per year, for 300 review invitations a month.
Those are invitations, not reviews. In data from one of our merchants on a premium Trustpilot plan, response rates averaged 2.38% over 12 months, meaning a store sending 300 invitations might receive around 7 actual reviews in a month.
StoreScore measures every fulfilled order. No invitations, no chasing, no hoping someone responds.
What StoreScore does differently
StoreScore doesn't ask customers to leave a public review. Instead, it measures satisfaction automatically across every fulfilled order and turns that into a verified store rating you can display on your storefront.
The result: a trust signal that reflects your real customer base, not just the loudest voices.
How it works
After every fulfilled order, StoreScore sends a single, low-friction check to the customer. Happy customers can optionally leave a short comment, published as a verified testimonial. Unhappy customers are routed to a private channel, giving you the chance to resolve the issue before it escalates publicly.
No chasing. No begging. No slanging matches.
How StoreScore compares
Comparing StoreScore ($19.99/month, 500 orders included) with Trustpilot Starter for a 500-order-per-month store.
| StoreScore | Trustpilot Starter | |
|---|---|---|
| Monthly cost | from $5.99 | from £89 (billed annually) |
| Annual commitment | from $71.88/year, cancel anytime | £1,068 upfront |
| Orders covered | All orders captured | 100 review invitations per month |
| Coverage of a 500-order store | Every order | Up to 20% invited; few typically respond |
| Fake review risk | None: tied to real fulfilled orders | Not tied to verified purchases |
| Public disputes | No: issues handled privately first | Complaints posted publicly |
| Storefront trust badge | Yes | Yes |
| Verified testimonials | Yes | Yes |
| Number of users | All Shopify admin users | 1 user |
| Free trial | 30 days | 14 days (Plus plan only) |
Trustpilot pricing from published UK rates, billed annually, captured May 2026. Prices subject to change: verify current rates at trustpilot.com.
StoreScore is billed in USD via Shopify. GBP figures for Trustpilot are from their published UK pricing.
If your order volume exceeds your plan limit, additional orders are still measured automatically at a small per-order rate. Full details on the pricing page.
The coverage gap in plain terms
Trustpilot's entry-level plan gives a 500-order-per-month store only a handful of reviews in a typical month. That means your store's public satisfaction rating is shaped by the experience of a tiny fraction of your customers.
StoreScore's satisfaction score reflects all 500 orders. Every fulfilled order is counted. The score you display to shoppers is representative of your actual customer base, not a self-selecting minority.
That is not a marginal improvement. It is a fundamentally different methodology.
Who StoreScore is right for
StoreScore works best for Shopify stores that:
- Want an accurate store rating without chasing customers for public reviews
- Have had one negative review do disproportionate damage to their rating
- Want to handle unhappy customers privately, before complaints go public
- Are growing and want a satisfaction score that scales with their order volume without the cost spiralling
Who StoreScore is not right for
StoreScore measures store-level satisfaction, not individual product reviews. If your primary goal is collecting star ratings and photo reviews on individual product pages, you need a product review app rather than StoreScore.
If you want both, StoreScore can sit alongside a product review app, adding a store-level satisfaction layer to the product-level detail you already have.
Pricing
StoreScore starts at $5.99/month for up to 50 measured orders, with a 30-day free trial on every plan. Every order above your plan limit is still captured automatically at a small per-order rate. No setup fees.
See full pricing →Ready to try it?
StoreScore is available now on the Shopify App Store with a 30-day free trial.
Get StoreScore on Shopify →Free 30-day trial • No setup fees