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Frequently Asked Questions
What is StoreScore?
StoreScore is a revolutionary customer feedback system that tracks real satisfaction across all your orders. Unlike traditional review platforms that only capture feedback from a tiny fraction of customers, StoreScore monitors every transaction to give you a true picture of customer satisfaction.
Where can I get StoreScore?
StoreScore is currently available in the Shopify App Store. You can install it directly from there and start your 30-day free trial immediately. The app integrates seamlessly with your existing Shopify store.
How does it work?
After each delivery, customers receive a single email saying "We assume you're happy with your purchase. If you're not, click here to let us know." Happy customers don't need to do anything - just like in a physical store. Your StoreScore shows what percentage of transactions went smoothly over the last 90 days.
How is this different from other review platforms?
Traditional platforms only capture feedback from a tiny percentage of customers (often less than 1%). StoreScore tracks ALL transactions, giving you a complete and accurate picture of customer satisfaction. Plus, there's no need to chase reviews or manage complex review systems.
Can customers leave positive testimonials?
Yes! While most satisfied customers don't need to do anything, those who want to share their positive experience can easily leave testimonials. Store owners can choose to display these authentic testimonials on their website using our provided Shopify theme extensions, giving you genuine social proof from verified customers.
Is there a free trial available?
Yes! We offer a 30-day free trial for all new customers on any plan. You can cancel anytime during the trial period.
How do I display customer testimonials?
StoreScore includes Shopify theme extensions that make it easy to showcase customer testimonials on your store. You have full control over which testimonials to display and where they appear on your site - no technical knowledge required.
Is the system secure against manipulation?
Yes! Each feedback invitation is tied to a verified purchase and can only be used once. We use order ID and shop ID verification to ensure all feedback comes from real customers who completed actual transactions. This makes testimonials more trustworthy than traditional reviews.
What do customers see?
Customers see a simple percentage score showing how many transactions went smoothly over the last 90 days. They can also leave optional comments or testimonials if they wish to provide more detail about their positive experience.
How easy is it to install?
Installation is quick and simple through the Shopify app store. No technical knowledge is required - if you can install a Shopify app, you can use StoreScore. The testimonial display features are included as theme extensions.
What's the pricing structure?
We offer tiered subscription plans based on your monthly order volume. All plans include standard support for technical issues, basic questions, and access to the testimonial display features.
Will this help my SEO?
Yes! StoreScore integrates with search engines using microdata, allowing your satisfaction scores to appear in search results using the standard 5-star system. Displaying authentic testimonials on your site can also improve your SEO through fresh, relevant content.
What happens if I unsubscribe?
If you decide to unsubscribe, all StoreScore data is removed - there's no lasting footprint. This makes it much easier to try risk-free compared to traditional review platforms where reviews persist indefinitely.
Can customers leave detailed feedback?
Yes, while the system is designed to be simple, customers can optionally leave comments, testimonials, or detailed feedback along with their satisfaction indication. All feedback is sent directly to your store's email address for follow-up.
Do you provide analytics?
While our initial release focuses on core functionality, we plan to add comprehensive analytics features in future updates to help you track and improve your store's performance, including testimonial engagement metrics.
How is feedback handled?
All customer comments and testimonials are sent directly to your store's email address, allowing you to integrate them with your existing customer service workflow or ticket system. You maintain full control over how to handle, respond to, and display customer feedback.
What support is included?
Standard support for technical issues, widget functionality, testimonial display features, and general FAQs is included in your subscription. Custom integrations requiring developer time would be handled separately.
Can I use this alongside existing review platforms?
Yes! StoreScore works perfectly alongside traditional review platforms, adding a layer of validated, comprehensive data to complement detailed customer reviews. The testimonial feature provides an additional way to showcase authentic customer experiences.
How are testimonials different from traditional reviews?
StoreScore testimonials come only from verified customers who completed real transactions, making them more trustworthy than traditional reviews which can be manipulated. Plus, since we assume satisfaction by default, testimonials represent genuine enthusiasm rather than incentivized feedback.
Can I control which testimonials appear on my site?
Yes, you have complete control over testimonial display. You can choose which testimonials to showcase, where they appear on your site, and how they're formatted using our Shopify theme extensions.
How quickly do I see results?
Your StoreScore begins calculating immediately after installation, but you'll see the most accurate representation after 90 days of data collection. Early scores may fluctuate as the system builds up transaction history.
What types of businesses work best with StoreScore?
StoreScore works for any Shopify store that sells physical or digital products, but it's especially valuable for businesses tired of review management overhead, those with low traditional review response rates, or stores wanting more representative customer satisfaction data.
How does StoreScore handle returns or cancelled orders?
The system is designed to track completed transactions only. Orders that are cancelled, refunded, or returned before delivery are not included in your StoreScore calculation, ensuring accuracy.
What data do you collect and store?
We collect minimal data: order ID, delivery confirmation, customer response (satisfied/not satisfied), and any optional comments. We don't store personal customer information - everything is tied to your Shopify order data.
Can customers see who left testimonials?
Customer privacy is protected. Testimonials can be displayed anonymously or with just first names/initials - you control the level of identification based on customer preferences and your privacy policy.
Is there a minimum order volume requirement?
No minimum order volume required. StoreScore works for stores of all sizes, though stores with higher transaction volumes will see more stable scores more quickly due to larger sample sizes.
How often is my StoreScore updated?
Your StoreScore updates in near real-time as new transactions complete and customer responses are received. The 90-day rolling window ensures your score always reflects recent performance.
What happens if I get an unfair negative response?
Since each response is tied to a verified transaction, you can investigate the specific order and reach out to the customer directly. You maintain all the customer service control you currently have, with better data to back up your response.