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Know Your Store's Real Customer Satisfaction Score
StoreScore shows how satisfied your customers really are across all your orders — not just the small fraction who leave reviews. Measure real customer satisfaction across fulfilled orders and understand how your store is truly performing.
Instead of relying on a handful of voluntary reviews, StoreScore measures satisfaction across your qualifying orders to produce a clear operational satisfaction score for your store.
Free trial available • Install directly from the Shopify App Store
See Your Store's Customer Satisfaction At a Glance
StoreScore continuously measures customer satisfaction across your qualifying orders. Instead of relying on a small number of public reviews, you see how customers are actually experiencing your store.
The dashboard shows your current StoreScore and the number of qualifying orders used to calculate it, giving you a clear operational view of customer satisfaction.
What Is a Customer Satisfaction Score?
Most ecommerce stores don't actually know how satisfied their customers are. Traditional review platforms only capture feedback from a very small percentage of customers.
StoreScore takes a different approach. Instead of relying on voluntary reviews, it measures satisfaction across all fulfilled orders and calculates a clear store-level satisfaction score.
The exact methodology is built around real order outcomes and customer issue signals, giving you a practical store-level metric without relying on a tiny, self-selecting group of reviewers.
Catch Customer Issues Before They Become Public Reviews
StoreScore captures post‑purchase feedback from real orders, allowing customers to report problems privately. This gives merchants the opportunity to resolve issues before frustration turns into negative reviews.
Feedback is categorised and linked to the original order so you can understand exactly what went wrong and decide whether to contact the customer and resolve the issue.
How StoreScore Works
- Customer places an order
StoreScore records the transaction when an order is created. - Order is fulfilled
After fulfilment, StoreScore schedules a short satisfaction check email to the customer. - Customers report issues or leave positive feedback
If a customer experienced a problem, they can report it quickly and privately. If everything went well, they can optionally leave a testimonial. - Your StoreScore is calculated
StoreScore combines fulfilled order activity and customer issue signals to produce a clear store-level satisfaction metric.
Turn Positive Feedback Into Storefront Proof
When customers have a positive experience they can leave short comments about what they liked. StoreScore allows you to review these testimonials and publish the best ones on your storefront.
Show Shoppers Your Verified Satisfaction Score
StoreScore can also be displayed directly on your product pages. This provides shoppers with a verified satisfaction signal based on real customer outcomes rather than anonymous reviews.
Why Reviews Don't Represent Your Average Customer
Most review systems rely on voluntary feedback. Only a small fraction of customers leave reviews and dissatisfied customers are overrepresented.
StoreScore solves this by measuring satisfaction across every transaction, not just a vocal minority.
What You Can Do With Your StoreScore
Monitor real customer satisfaction — See your true satisfaction rate across recent orders.- Resolve issues early — Customers can report problems privately before frustration turns into public reviews.
- Show verified testimonials — Highlight positive customer comments from real orders.
- Display your StoreScore — Add a StoreScore widget to your store to show shoppers your verified satisfaction rating.
Built for Shopify Stores
StoreScore was designed specifically for Shopify merchants. Installation takes only a few minutes.
Start measuring your store's real customer satisfaction
Install StoreScore and see your customer satisfaction score today.
Free trial available • No configuration required
FAQ
StoreScore measures overall customer satisfaction using real order outcomes and issue signals across fulfilled transactions.
No. StoreScore complements reviews by providing a broader satisfaction metric across all customers.
Installation takes just a few minutes through the Shopify App Store.
Know your real customer satisfaction score
Free trial • Install from Shopify App Store