StoreScore Shopify App Installation Guide

Getting Started with StoreScore

StoreScore revolutionizes how you measure customer satisfaction by tracking >99% of your transactions with our "satisfaction by default" approach. Unlike traditional review platforms that capture only 0.05% of customer experiences, StoreScore provides you with accurate, comprehensive performance metrics based on verified transactions.

Step 1: Install from the Shopify App Store

Finding StoreScore in the App Store

1. From your Shopify admin dashboard, click on "Apps" in the left sidebar
2. Click "Visit Shopify App Store" or go directly to apps.shopify.com
3. Use the search bar at the top of the page and type "StoreScore"
4. Look for the StoreScore app with our distinctive logo

Review App Details

• App description and features
• Pricing information
• Customer reviews and ratings
• Screenshots of the app interface
• Developer information

Installing the App

1. Click "Add app" on the StoreScore app page
2. This will redirect you to a Shopify authorization page

Review Permissions

• Read orders: To track transaction completion and delivery status
• Read customer information: To send satisfaction check emails
• Read store information: To provide industry benchmarking
• These permissions are essential for StoreScore to function properly

Authorize Installation

1. Click "Install app" to grant permissions
2. You'll be automatically redirected to the StoreScore setup process

Step 2: Select Your Plan

After installation, you'll be taken to our plan selection page where you can choose the pricing tier that best fits your store's transaction volume.

30-Day Free Trial

• Complete transaction monitoring
• Real-time satisfaction scoring
• Industry benchmarking insights
• Email notification system
• Dashboard analytics

During your trial period, you can:

• Test all features without any payment
• See how StoreScore measures your actual customer satisfaction
• Compare your performance against industry benchmarks
• Experience the difference of >99% transaction coverage

Selecting Your Plan

1. Review your transaction volume (consider your average monthly order count, seasonal variations, and growth projections)
2. Select the plan that covers your typical monthly volume (overage fees only apply if you exceed your included orders)
3. Click "Start Free Trial" to begin with your chosen plan
4. Your trial will automatically convert to your selected plan after 30 days

Step 3: Select Your Industry Sector

Industry selection helps us provide relevant benchmarking insights and compare your performance against similar businesses.

Why We Ask for Your Industry

• Anonymous benchmarking: Compare your satisfaction scores against industry averages
• Relevant insights: Receive tips and best practices specific to your sector
• Performance context: Understand how your scores relate to industry standards
• Trend analysis: See how your industry's satisfaction levels change over time

Industry Categories

• Consumer Goods & Retail: Fashion & Apparel, Jewellery & Accessories, Beauty & Skincare, Personal Care & Hygiene, Vitamins & Supplements, Home & Living, Home & Garden, Furniture & Décor, Pet Supplies
• Technology & Electronics: Electronics & Gadgets, Software & SaaS Products
• Family & Lifestyle: Toys & Games, Baby & Kids, Food & Beverage
• Business & Professional: B2B & Wholesale, Office Supplies & Equipment, Industrial & Manufacturing Equipment
• Creative & Custom: Books & Stationery, Handmade & Crafts, Personalised & Custom Products, Collectibles & Memorabilia, Gifts & Party Supplies
• Health & Wellness: Fitness & Sports Equipment, Medical & Healthcare Products
• Digital & Services: Digital Downloads (E-books, Templates, Music, etc.), Education & Online Courses
• Specialty Categories: Automotive & Vehicle Parts, Eco-Friendly & Sustainable Products, Non-Profit & Fundraising

Making Your Selection

1. Choose your primary category (the industry that represents the majority of your sales; if you sell across multiple categories, choose your highest-volume segment)
2. Click "Continue" to proceed with setup

Step 4: Installation Complete

Congratulations! StoreScore is now active on your store and will begin measuring customer satisfaction immediately.