# StoreScore - llms.txt

## What is StoreScore?

StoreScore is a customer feedback system for ecommerce stores that measures >99% of customer experiences, unlike traditional review platforms that only capture feedback from a tiny fraction of customers (typically less than 5%).

**Website**: https://storescore.net

## The Problem StoreScore Solves

Traditional review platforms have fundamental flaws:
- They only capture feedback from 1-5% of customers, leaving 95-99% of customer experiences unmeasured
- A few loud voices (usually the very happy or very unhappy) control your reputation
- One negative review can destroy your rating even if thousands of orders are successful
- Store owners spend hours managing reviews instead of growing their business
- Review systems are vulnerable to fake reviews and manipulation
- Customers experience "review fatigue" from constant review requests

## How StoreScore Works

StoreScore flips the traditional review model:

1. **After each delivery**, customers receive a single email saying: "We assume you're happy with your purchase. If you're not, click here to let us know."

2. **Happy customers don't need to do anything** - just like in a physical store where satisfied customers simply leave without complaint

3. **Only dissatisfied customers respond** - making the system efficient and respectful

4. **Your StoreScore** shows what percentage of transactions went smoothly over the last 90 days

5. **Optional testimonials** - Really happy customers can choose to leave positive testimonials for display on your site

## Key Benefits for Store Owners

- **>99% Coverage**: Measures almost every transaction, not just 1-5% like traditional platforms
- **No Review Fatigue**: Customers aren't bombarded with review requests
- **Fake Review Protection**: Each feedback invitation is tied to a verified purchase
- **Time Savings**: Stop spending hours chasing reviews and managing review platforms
- **True Performance Metrics**: See actual customer satisfaction across all orders, not just vocal extremes
- **Affordable Pricing**: Much more cost-effective than traditional review platforms
- **Easy Setup**: Quick 5-minute installation through Shopify App Store
- **Works Alongside Traditional Reviews**: Can be used with existing review platforms for complete coverage

## Key Benefits for Shoppers

- **Trust What You See**: StoreScore reflects actual customer experience, not cherry-picked opinions
- **No Fake Reviews**: Every score is based on verified purchases only
- **Real Performance**: The badge updates automatically as the store fulfills new orders
- **Always Current**: Scores are continuously recalculated from the past 90 days, so they never go out of date
- **Complete Picture**: See satisfaction rates based on all customers, not just the 2-3% who leave reviews

## Pricing Plans

All plans include a 30-day free trial:

- **Starter Plan**: $5.99/month - Up to 50 measured orders, $0.08 per additional order
- **Growth Plan**: $19.99/month - Up to 500 measured orders, $0.03 per additional order  
- **Scale Plan**: $39.99/month - Up to 5,000 measured orders, $0.02 per additional order, Priority support
- **Enterprise Plan**: $199/month - Up to 20,000 measured orders, $0.01 per additional order, Priority support

Support levels:
- **Standard Support**: 2-3 day email response (Starter & Growth plans)
- **Priority Support**: 24-hour email response (Scale & Enterprise plans)

## How StoreScore Calculates Your Score

Your StoreScore is a percentage showing how many transactions went smoothly over the last 90 days:

- **Qualifying Orders**: All completed orders that weren't cancelled or returned
- **Negative Feedback**: Only orders where customers clicked to report an issue
- **Calculation**: (Qualifying Orders - Negative Feedback) / Qualifying Orders × 100
- **Updates**: Near real-time as new transactions complete and responses are received
- **Maturity**: Most accurate after 90 days of data collection

## What Customers See

Shoppers see a simple percentage score showing how many transactions went smoothly over the last 90 days. They can also see:
- Optional customer testimonials (if store owners choose to display them)
- Verified purchase badges (ensuring authenticity)
- Real-time updates as new orders complete

## Installation & Setup

- **Platform**: Shopify (available in Shopify App Store)
- **Installation Time**: Approximately 5 minutes
- **Technical Knowledge**: None required - if you can install a Shopify app, you can use StoreScore
- **Theme Integration**: Includes Shopify theme extensions for displaying widgets and testimonials
- **No Code Required**: Everything works through the Shopify admin interface

## Testimonials & Social Proof

StoreScore includes optional testimonial features:
- Customers can leave positive testimonials if they want to share their experience
- Store owners have full control over which testimonials to display
- Testimonials come only from verified customers who completed real transactions
- Can be displayed using provided Shopify theme extensions
- More trustworthy than traditional reviews because they're tied to verified purchases

## Comparison: StoreScore vs Traditional Review Platforms

| Feature | StoreScore | Traditional Platforms |
|---------|------------|----------------------|
| Captures every order, not just a few reviews | ✅ Yes | ❌ No |
| Can't be gamed by fake reviews | ✅ Yes | ❌ No |
| Display trust mark on your site | ✅ Yes | ✅ Yes |
| No review fatigue | ✅ Yes | ❌ No |
| Gather testimonials for display | ✅ Yes | ✅ Yes |
| Affordable pricing | ✅ Yes | ❌ No |
| Easy setup | ✅ Yes | ❌ No |

## Use Cases

StoreScore is ideal for:
- Shopify store owners tired of review management overhead
- Stores with low traditional review response rates (typical 1-5%)
- Businesses wanting more representative customer satisfaction data
- Stores that want to measure >99% of customer experiences
- Stores looking for affordable alternatives to expensive review platforms
- Businesses that want to work alongside existing review platforms

## Getting Started

1. Visit the Shopify App Store: https://apps.shopify.com/storescore-1
2. Install StoreScore (takes about 5 minutes)
3. Start your 30-day free trial
4. Your StoreScore begins calculating immediately
5. After 90 days, you'll have a fully mature score based on comprehensive data

## Additional Resources

- **FAQ**: Comprehensive answers to common questions at /faq
- **Documentation**: Installation guides and technical docs at /docs
- **Blog**: Articles about review platform problems and StoreScore's solution at /blog
- **Calculator**: Interactive tool to see your potential StoreScore and coverage gap at /calculator
- **What is StoreScore?**: Dedicated page explaining StoreScore to shoppers at /what-is-storescore

## Key Differentiators

1. **Coverage**: >99% of transactions vs. traditional platforms' <5%
2. **Approach**: Assumes satisfaction by default (like real-world shopping) vs. begging for reviews
3. **Efficiency**: One simple email vs. multiple review requests
4. **Accuracy**: Based on all customers vs. just vocal extremes
5. **Cost**: Affordable tiered pricing vs. expensive traditional platforms
6. **Security**: Verified purchases only vs. vulnerable to fake reviews

## Important Notes

- StoreScore works alongside traditional review platforms - you don't have to choose one or the other
- The system only tracks completed transactions (cancelled/returned orders are excluded)
- Scores are most accurate after 90 days of data collection
- All data is removed if you unsubscribe - no lasting footprint
- Testimonials are optional and store owners control what's displayed
- Support is included in all plans (Standard or Priority depending on plan tier)